Shipping Policy
Thank you for shopping with Positivity Prints. We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.
Order Processing
All of our products are made to order. Orders are typically processed within 2–5 business days before they are shipped. Processing times may be slightly longer during holidays, promotions, or periods of high demand.
Shipping Times
Estimated delivery times are:
- United States: 3–7 business days
- Canada: 5–10 business days
- International: 7–21 business days
Delivery times are estimates and may vary depending on your location and local carrier services.
Shipping Costs
Shipping charges are calculated at checkout based on your shipping address and the items in your order. Any available free shipping promotions will be displayed during checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number. Please allow up to 48 hours for tracking information to become available.
International Shipping
We proudly ship to many countries worldwide. International customers are responsible for any customs duties, taxes, or import fees charged by their local customs authorities.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.
Delayed or Lost Packages
While we work with trusted shipping partners, unexpected delays may occur due to weather, customs processing, or carrier issues. If your package appears to be lost or significantly delayed, please contact our support team and we will assist you in resolving the issue.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the damaged item and packaging. We will review your request and arrange a replacement or appropriate resolution.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team. We are always happy to help.